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At Thomsunplay your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold items within seven days for either exchange or refund subject to the following terms and conditions.
1. Refund/Exchange does not apply to Laptops, Printers, Mobile Phones, Magazines, Books, DVDs, CDs, Digital Cameras/Camcorders, and Personal Care and Hygienic products.
2. In case of Cartridges, PC Software, Video Games and all accessories, return/exchange is possible only if the packing has not been tampered with in any way.
3. Products should be accompanied with the original sales invoice for Exchange and Refund. Refund for items purchased by credit card will be transferred ONLY to credit card account.
4. Any product purchased within seven days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnel or manufacturer’s authorized service Centre technician, as applicable. The process can take up to four business days. Exchange/Refund will be done only after the investigation/technical report.
5. Exchange or Refund on Major/Medium Home Appliances, Large panels and Audio/Video products will be exchanged or refunded based on manufacturer’s authorized service Centre’s investigation report and approval.
6. If the packaging has minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.
7. If the packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.
8. Product must be returned with all the original packaging materials, accessories, manuals, registration card, Free of Cost/Bundled Items and Promotional Vouchers.
9. If the product returned, has any data or information stored in the memory or storage device, ThomsunPlay will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information still residing on the returned product.
10. Service, delivery and installation charges are non-refundable once performed.
11. Special order items or cut cable/wire are not refundable.
12. Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision.
1. The warranty tendered hereunder, on the product(s) sold under this invoice has been provided exclusively by their respective Authorized Agents/Distributors and are limited to UAE for one year from the date of this invoice, except otherwise mentioned as per the warranty conditions as carried along with the products(s) or mentioned on Thomsunplay Invoice.
2. Primary responsibility for warranty service rests with the brand owner/supplier and Thomsunplay is a facilitator only.
3. Accessories, Batteries and consumables are not covered under warranty.
4. Warranty becomes invalid if the product(s) has been opened or tampered by an unauthorized person/other service center.
5. Please retain sales invoice and warranty card to claim warranty.
6. Warranty is applicable within the limits of UAE only, unless specified.